FAQs

Should I have my wedding venue booked before I start looking for a dress?

Although it’s not a must, we would certainly recommend having your date and venue confirmed before shopping for your dress. Understanding the venue, and importantly the time of year, for your wedding can influence which style of dress you ultimately fall in love with. It’s important that you consider the feel of the venue, the space, and the kind of day you want for your wedding.

How long in advance should I start looking for my dress?

We would recommend starting the search no more than 12 months before your wedding, as styles and preferences can change. As most dresses take several months to make, we recommend that you place your order between 6 and 9 months in advance, allowing time for alterations and fittings to take place before the big day.

And what about my beautiful bridesmaids?

We would recommend placing your order around 6 months before the wedding, particularly if it is for multiple dresses. There can be small variations between colour batches, so it’s best to order all of the party’s dresses and accessories together when possible, to make sure they match beautifully.

Oh no! I have less than 6 months left, what are my options?

Don’t panic! There are always options to explore, such as putting in a ‘rush order’ (this is a chargeable service) or checking stocks directly with the suppliers. We also have a range of sample sale dresses in store that are ready to buy off the shelf. The best thing to do is get in touch with us and we will do our best to help.

What should I bring with me for my appointment?

Just your wonderful self! Although if you already have shoes or any accessories that you know you want to wear then it’s great to have these with you. There will be a member of staff helping you in and out of the dresses, so bear this in mind with your underwear choices – don’t worry too much though, we’ve seen it all before! Do also think about what kind of bra you would like to wear on your big day, so that we can discuss this when looking at the dresses. If you have an option to hand then bring it with you. We do ask that you avoid a fresh fake-tan for a couple of days before your appointment.

How many people can I bring with me?

Every wedding party is different and we don’t set a number on guests in the boutique. However, remember that the appointment is all about you! It’s a special time and only invite people who will support and guide you – it can be a difficult decision to make and sometimes too many opinions can hinder not help!

I am unable to visit during your opening hours, what can I do?

Although we are a small team, we will always do our best to accommodate you and can offer out of hours appointments when possible. Please give us a call on 01727 833073 to discuss your specific requirements.

I've booked an appointment but can't make it, what should I do?

Please let us know as soon as you realise that you won’t be able to make an appointment. We understand that plans can change, but as a small business we really appreciate your help in keeping us informed.

What sizes do you stock?

We stock from a size 6 to size 18, with the majority of samples being a 10, 12 or 14. As with most bridal boutiques we only have one sample per style, so we carefully pin or pad you in no matter what the dress size! Most dresses can be ordered from a size 6 to a size 30 though so don’t fret, your dress will be ordered in the perfect size for you.

I have found my perfect dress, what now?

Fantastic! In order to place your order, we will take your measurements and agree which size, colour and style of dress you wish to purchase. A 50% initial payment (non-refundable) is due at this time, and we will talk you through the terms and conditions of the sale. The full balance will be due when we receive confirmation that your dress has been shipped, so that your gorgeous gown is ready to be picked up as soon as it arrives.

Do you have a seamstress on hand for those finishing touches?

We have a wonderful seamstress that we can put you in touch with, who has worked with us for many years. Alterations are chargeable at a fixed rate per dress, depending on the amount of work needed, and fittings take place in the boutique.

I don't have anywhere to store my dress, can you help?

Yes we can usually store your dress until you are ready to collect it, but depending on space this may not always be possible. We will discuss this further with you once you have checked the dress and signed a collection note.

What are the terms and conditions of a sale?

Below is a copy of our Terms and Conditions:

This agreement is between Boutique Bridal Ltd (company reg 10293389) whose registered address is Baker Watkin LLP, Middlesex House, Rutherford Close, Stevenage, SG1 2EF (the Seller / Us / We) and You (the Buyer).

Definitions

Goods means the items which you agree to buy from the Seller detailed in the Order Form.

Initial Payment means 50% of the Price and is non-refundable.

Order Form means the order form attached to this document.

Price means the price of the Goods charged by the Seller to You.

Terms means the terms and conditions of sale set out in this Agreement and any special terms and conditions agreed in writing by the Seller

Basis of Sale

These Terms and the Order Form are considered by us to set out the whole agreement between you and us for the sale of the Goods. Please check that the details in these Terms and Order Form are complete and accurate before you commit yourself to the contract. If you think there is a mistake, please make sure that you ask us to confirm any changes in writing, as we only accept responsibility for statements and representations made in writing by our authorised employees and agents. Please ensure you read and understand these Terms before you sign them and the Order Form because you will be bound by the Terms once a contract comes into existence between you and us. You are responsible for checking the Order Form to ensure that all details and aspects of the order including style, measurements, size, fabric and colour are correct and suitable for your requirements, measurements and dimensions. You will sign the Order Form to confirm the Goods you require. All orders are subject to availability of fabric, style, colours and size. Any samples, drawings, descriptions or advertising we issue and any descriptions or illustrations contained in our catalogue or brochures are issued or published solely to provide you with an approximate idea of the Goods they describe. They do not form part of the contract between you and us for the sale of the goods. If any of the Terms are inconsistent with any terms of the Order Form, the Order Form will prevail. The Order Form is an offer by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion. We have the right to revise and amend these Terms from time to time. You will be subject to the policies and terms in force at the time that you order the Goods from us, unless any change to those policies or these terms is required by law or government or regulatory authority (in which case it will apply to orders you have previously placed that we have not yet fulfilled).

Price and Payment

The Price of the Goods will be as set out on the Order Form and will be inclusive of VAT. However if the rate of VAT changes between the date of the Order Form and the date of collection, we will adjust the VAT you pay unless you have already paid for the Goods in full before the change in VAT takes effect. You are required by us to pay the Initial Payment upon the date you sign the Order Form. This is a non-refundable deposit. You are required to pay the balance of the Price within 7 days of the Goods being shipped to us from the manufacturer. You may not withhold any payment of invoice or any other amount due to the Seller by reason of any right of set off or counter claim which you have or allege to have for any reason whatsoever.

Collection

You must collect the Goods from us within 14 days of the date on which we notify you that they are ready for collection. Where the Seller estimates a date for collection of the Goods, the Seller will use it’s best endeavour to ensure the Goods are ready for collection on that date. However occasionally delivery to us by the manufacturers may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay. No responsibility can be taken for any direct or indirect losses arising from the seller’s inability to meet the estimated date for collection for any reasons beyond our control. Upon collection you will need to inspect the Goods and sign a collection note. We will store the Goods for an agreed period of time and may charge you a reasonable sum per day to cover expenses and insurance. If the Goods are not collected from us within 30 days of the date you are informed by us that they are ready for collection, we may cancel this contract and sell the Goods without liability to you and you will not be entitled to recover the Initial Payment.

Title and Risk

The Goods will be your responsibility from the time you collect them from us. Ownership of the Goods will only pass to you when we receive payment in full of all sums due for the Goods.

Cancellation and Returns

You are not able to cancel an order that you have placed. We do not accept returns, issue refunds or exchange goods under any circumstances. This applies to all purchases. The Seller may cancel this contract at any time before the Goods are collected by you by giving you written notice. All sums paid by you will be repaid. Nothing in these conditions shall affect your statutory rights.

Care

Beading/sequins and or embroidery may become loose or unattached due to their delicate nature. The supplier and the Seller cannot be held responsible for any damage resulting from wear of the Goods. Garments should be stored away from direct sunlight and heat to avoid discolouration. Garments may discolour over a period of time.

Alterations

Goods are not made to measure and may need alterations / adjustments for a correct fit at additional cost. Alterations are not included in the Price of the Goods. We can provide details of recommended seamstresses to carry out any required alterations.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance, of any of our obligations under these Terms which is caused by events outside our reasonable control (a Force Majeure Event). A Force Majeure Event includes any event, act, non-event, omission or accident beyond our reasonable control and includes without limitation the following: 1. Strike, lock-out or other industrial action 2. Civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack, war or threat of war 3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster 4. Impossibility of any public or private transport 5. Impossibility of the use of any public or private telecommunication network The Seller’s obligations under these Terms are suspended for the period that the Force Majeure Event continues and we will have an extension of time to perform these obligations for the duration of that period.

These Terms shall be governed by English law and we both agree to the nonexclusive jurisdiction of the English Courts. By signing this Agreement and the Order Form You confirm and acknowledge that you have read and understood the terms and that you purchase the Goods subject to the terms and conditions contained therein.